Key to Communication: Really Listening!

Successful communication in interpersonal relationships can be very important in business and in one’s personal life. This is not difficult to realize as a concept but it can be difficult to achieve. There are many variables that help a communication or make communication go terribly wrong. Some of these variables you can control and some you can not. An example, you may be very focus and clear regarding an important topic of conversation you may have with a client but you can not control the client’s focus or state of mind. They may be busy on “other” things and can not “engage” or focus on what you are saying.

So let’s discuss some of the variables that you can understand and control. Two of the most important ones in interpersonal communication are Timing and Listening. There are many other variables which we will discuss in other articles but let’s start with these two variables.

Timing is key in every aspect of relationships. If one side is distracted or unavailable, it is not fortuitous for the success of a communication. Scheduling the time and getting an agreement regarding this appointment are essential when your communication is critical. If you can not create an environment that is relatively undistracted and conducive to an appropriate exchange then your important message may be missed. Find the best time and space for you to communicate. At the beginning of the conversation, it may be best to ask again if this is a “good time” to talk, knowing that just because your partner has shown up at the appointment it does not mean that they are ready and undistracted. So, checkin. Make sure the table is clear and they are ready to participate. If not, and your communication is of critical value, you may have to reschedule or risk the failure of the process.

Perhaps even more importantly, is the skill to listen! It is easier said than done, but an essential key to great communication is not speaking but listening to your partner. If you interrupt, or think ahead, or find an emotional tangent to distract you, or simply lose your focus, your partner will sense your lack of “presence” and be distracted in a way which may make the meeting destined to failure. Use all of your senses to focus and to listen to what your communication partner is saying. Make eye contact. Relax your breathing to encourage your partner to relax. Respect your partners words and their opinion even if you may disagree. Do not interrupt! Keep your mouth closed until you can assist your partner by asking and “open ended question” to help clarify what they are communicating. Restate what you have heard to make sure you are very clear about what they are attempting to convey to you. Only after restatement and permission to response, is it a good time to find your appropriate answer. Show some gratitude to your partner. As a reminder, shouting someone else down does show intelligence, maturity or respect for a positive outcome.

Hint, for the best possible communication: Listen to your communication partner as if you respected this relationship so much it would be as if you were listening to the most honored elder or even, as if you were sitting in the presence of God. (Some people believe that you can find the perfect spirit of the divine in everyone, if you look for it.)

It has been said that we were given two ears and one mouth so we could listen twice as much. This is critical in personal relationships, friendships, family, and in business. Timing and listening. You are going to be more successful if you remember these keys to better communication.

We will have more to share regarding communication. This is a start. Please respond and try these two concepts in your next “important” communication.

Coaching and training are available at the Stress Education Center, www.dstress.com.