Anger and Rage filled People are Always Right, in Their View!

With the Presidential Elections happening later this year in the United States, the silly political theater is in full effect. Intelligence, cooperation, negotiation, reasoning, and civility go “out the window.” The people who yell loudest, even though a minority in the electorate, seem to get the most crazy, media time due to the fact the media loves the “crazies.” (Good screen-time…) So, I offer a few thoughts on how to view the process…

There are a lot of angry and rage driven people in this country (and the world) and they are always right, at least in their belief system. Most of these people have developed their habitual “knee-jerk” reaction to any opposing thought, by allowing their anger and rage to rise to the surface, and without any appropriate filtering, find expression. Historically, polite society has encouraged a safety net of emotional filtration of the expression of anger. We have developed laws that are supposed to keep strong emotions from taking over and the expression of emotional rage from being demonstrated. We have even developed laws which say that angry people in relationships can not, legally, beat each other or their children (as in domestic violence or child abuse.) Our system allows for “free expression” of our political views but has discouraged “punching someone out” for disagreeing. We do have problems with anger filled bullies who attempt to control situations with their anger by shouting down any opposing conversation or action. On their terms, free expression is sanctioned but only toward someone who holds their same belief. In this way, a minority can control the political process by saying “NO” and bullying any opposition.

Very often these angry, rage filled people are driven by their value system that sees things in “black and white” terms. “Either you are for me or against me” mentality. There is no “gray zone” where there is room to work together with compromise. This is why the congressional process in the United States has ground to a halt and become ineffective. No room to compromise means a minority opinion can control the political process. The person who “yells louder” wins the discussion and angry people, who have no appreciation for the act of compromise, seem to control progress by grinding negotiation to a halt.

“Black and white” values and expressing anger/rage are linked together. This value system historically has given rise to dictatorships and totalitarian regimes like the one currently controlling Iran and, in the past, Nazi Germany. The minorities take control of their political process, and their governments, without regard for compromise and the basic human rights of opposing beliefs. There are dangerous people who might strap an explosive vest to their body and walk into a crowded market to detonate their bomb. Terrorists are very “black and white” in their thinking. They often have a belief that if you do not agree with their values you deserve to die, even if other innocent people die also. Religious extremists and political extremists are not dissimilar in their “black and white,” “right or wrong” attitudes and values. They can be quick to anger with opposition and when they “act out,” headlines are made. For rational people who understand the value of compromise, this is very scary. As our world continues toward political and religious polarization, violence and angry outbursts will escalate.

There is an appropriate place for anger. There are appropriate ways to express dissatisfaction, even rage, but extremism, from any political or religious mindset, needs to be expressed through the filters of rational and appropriate communication. The world is getting too crowded and too small for minority bullies to be running the show.

Mutual respect, tolerance of differing views, and the acceptance that other people’s beliefs can be shared, but not forced on non-believers, seems necessary in our shrinking and over-crowded world.

Be wary of preachers and politicians who are too extreme in their “black and white” sermons, with little or no regard for another opinion. These bullies can control followers and drive them to act unfairly in the mob that they create. Their most ardent supporters are often people who are under-educated or who are impulsive because they are not able to think clearly about available options that can create positive solutions to pressing issues. Stand up and use your brain so that you are not “controlled” and duped into behaviors that rational people of the world would find to be stupid or inappropriate. It is our responsibility to seek all the information on both sides of an issue before we make our final decision, as the framers of the constitution of the United States intended. (Do not rely on any one source of information and news coverage. It may require an effort that even looks outside our country’s media sources.) This requires time and effort, not the “follow the tail in front of you” approach as circus elephants are trained to do. If you can not find your way, safely, out of the narrow minded thinking, then at least do not react in a “knee-jerk” fit of rage to an opposing point of view. Perhaps, as a reasonable alternative, engage in tolerance. “Civics” as a study, and part of our education process, has largely been lost to educational budget cuts in the United States, and with it, the education regarding how the political process is supposed to work and how the voters are supposed to prepare themselves to make good voting decisions. To often we are lead to the polls by the demagogues who yell the loudest and control our media’s attention.

Please be responsible and do not be lazy when you choose your government, or, you are doomed to pay the price…

Lower Morale and Reduce Productivity

The basics in a management training program require that there is an understanding that managers can increase productivity by learning to increase morale. Reduced morale can lead to higher turnover (which is expensive,) sabotage, increased health challenges for employees, and an overall reduction in customer service (and sales.) “Old school” managers still try to manage by intimidation and threats to job security but the long term productivity results seem to be reduced due to internal sabotage or reductions in performance. A stressed out staff is more likely to show signs of “burn-out” if managers unnecessarily increase stress and pressure. Frustrated managers who take their anger and stress out on their employees do not get long term cooperation, reliable support, or loyalty from their staff. When there is a re-ocurring pattern of disrespect to employees, managers often create situations that reduce morale and lower productivity by other staff.

Employees are not stupid, in most cases, and a pattern of management disrespect or abuse will not have a long-term positive result. People will learn that they do not want to work in work environments that are made more difficult by abusive managers and poor leadership. Hey, this is NOT SOME NEW INFORMATION. We are coming out of a financial environment which has people feeling insecure and stressed. It is NOT the time to “kick them when their down” as some management seems to do. It is a good time to build support and mutual trust. Aside from business, it is also a time to be supportive of other people, especially employees, which can allow you to feel good just like when you can afford to make a donation to a deserving organization which helps with disaster relief. Yes, disaster relief begins at home with emotional support for the people you live around and WORK with. This is not “rocket science.” It is basic.

What would you think if you heard about a non-profit, community, health service who does not pay their health care providers much more than the minimum wage AND then sets out to abuse these professionals by taking away benefits, and staff positions, and even replaces providers who are off work for cancer treatment? (This comes from a true work example.) Does this sound like bully managers who can not expect loyalty from their under-paid staff? Does it sound like a situation that breeds “burn-out” and people looking to leave this organization? In this situation, I know that fellow providers are supporting one another, but the leadership and the managers are looking like bullies, and no one likes or supports a bully. As said before, the world is already stressful enough so we do not any more stress dumped upon us. Especially, we should not hire lawyers who work for the CEO’s who pretend to care for employees and say that they are saving the organization money by taking benefits from their poorly paid employees.

On the opposite side of this situation, there are leaders who attempt to keep their employees working to save jobs when things are slow. They may even reduce management costs, executive bonuses, and dividend payment to keep loyal employees working. They do not ship jobs overseas or out-source work to save money, where quality can be lost. There are even some organizations and executives who do not fight paying their fair share of taxes so that services that are required by our society can be funded, like schools/education. Sure I sound naive but “doing the right thing” is NOT negotiable, it has to be done or we are threatening to slip further into the role of being a 2nd rate world power with a reputation for being morally bankrupt and a greed driven culture.

It is time to step up to the plate and look out for each other as if we were all working to survive a natural disaster. In this case, though many do not take responsibility for their roles in it, we are in a man-made financial collapse. Our politicians and business leaders can step up and “do the right thing,” but history seems to indicate that greed and a “me first” attitude will win out, leading our economy in “marginal” direction. Lower morale is not just a business challenge but spreads to all of our society.

Can a Retreat Program Change Your Life?

Have you ever participated in a retreat? Was it for spiritual growth or as an education experience? Perhaps it was a healing retreat to help find relief for a physical or emotional challenge. Was the retreat a weekend or week long experience? Did you spend the money to travel to this retreat and find that your life was changed making the value was very high for you? Or did you have a negative attitude about time and money spent on a retreat-like experience?

Many people have paid lots of money to go on vacation. Some vacations are “retreats” in practice, if not in name. Weeks on a cruise ship or a golf vacation are actually retreat-like but perhaps without the focus upon a specific outcome. Most people hold vacations in their memory for their entire lives. These were rewarding experiences that, in subtle ways, may have changed your life.

There are retreat centers that have recognizable names such as Esalen on the Big Sur coast in Northern California. Since 1962, Esalen Institute has offered healing and “growth” retreats for professional development and for the general public. This is a model that has been duplicated, in principle, by many other organizations. Often a retreat is “lead” by a therapist, author, philosopher, artist, poet, healer or expert in some emotional or physical process. There are many styles and formulas that can be used to impart the necessary information. Often people who attend these retreats learn that the information they receive is secondary to the experience of the “process” that brings individuals and the group to their highest levels of insight. The “process” is what the retreats are really all about and this cannot be gleaned from books, audios, videos, or conference calls. This process can include the physical and emotional experience of connection to the information and also the connections made with others attending the retreat. The connections are important and possibly even therapeutic, making the experience a life changing event. By making these meaningful connections with others you can change your self-awareness and in doing so change your life.

Not all retreats benefit every participant deeply. Every participant brings to the retreat their own energy, history, and past experience. Not everyone who leads a retreat is skillful at reaching out to every participant. In some cases, the connections are not made and so the retreat experience may have less value. Some participants go with the belief and intention that it will change their lives for the better. They are ready to transform and do not resist the new insights or deny the insights they experience. Often people fear change and resist the process.
Insights gained from retreats can have long-lasting effects. These changes may happen rapidly and be integrated into the participant’s life in dramatic ways or they may manifest more slowly over time and have a seemingly subtle effect. Rapid, sudden change is not always good or even long lasting.

If you are reading this blog and have made it this far, I would appreciate you contributing the past experiences you have had on personal growth retreats. Why did you go? What did you expect? What knowledge, information, or benefits did you receive from the process? How did the experience change your life? Did the connections you made with other people or with the process continue in your life? Would you recommend a specific retreat process and why was this retreat so life-changing for you? Thanks in advance for your input. (Send your thoughts to wellness@dstress.com)

I have lead retreats for many years and I am building new retreat processes for the future. My dream has been to build a retreat process that helps to pair people with specific health or emotional challenges, like PTSD, anxiety, chronic pain, etc, with professional therapists and coaches who wish to be trained in assisting individuals or groups of people in the processes that can relieve these challenges. I have floated around the country offering programs in various venues but I would love to see a retreat facility that has been created to certain specific criteria so the very best retreat work can be accomplished. Any thoughts on this are also welcome.

I appreciate your time and attention. I hope to meet with you in a rewarding and productive retreat process in the future. Until then, please take good care of yourself. AND, keep open and growing along your way.

If you would like to explore the Retreat Process for yourself or for your organization contact the Stress Education Center through www.dstress.com.

Getting Out Your Own Way: Find Success

World class athletes are using sports psychology to improve their performance. The stress of high level competitions can create situations where an equally matched opponent may win an event because the stress may block the best performance by his closest competition. A small amount of muscle tension may reduce the speed of a track sprinter by 1 hundredth of a second and make this person come in second. 70% of the training time of these high level athletes is spent in the mental preparation of preparing for the stress of competition. The combination of controlling the impact of stress and practicing positive mental visualization has been proven to enhance performance for athletes, musicians, and people in business.

In my Executive Coaching practice, I am often asked to use tools from sports psychology to help develop the skills that lead to success. For example, I was working with an Executive Vice President of a large financial organization and he found that the tools help him to relax and focus better so he could could get his 8 hours of work done in 6.5 hours so he could accomplish more in less time. He found his productivity went way up. Then he found that his ability to communicate, and to delegate, was enhanced. This lead him to be acknowledged as a better leader for his division. Profits were up. Mistakes/accidents were down. His people’s morale was elevated. All of these good results and success were attributed, in his view, by the coaching and use of sports psychology. It required about 20 minutes a day of his time and it saved him time, energy, and increased profits.

This is not a secret but it does require motivation. It is not difficult, but it does require a new way of thinking and behaving. Business leaders are using these techniques more now than ever before and showing the cost benefits, not only for themselves, but for their organizations.

The secret is learning how to “Get Out of Your Own Way.” There are articles related to this at the Stress Education Center’s website at www.dstress.com (on the “articles” page and within earlier postings of this blog.) You can also go to the website for more information on Executive Coaching and Organization Development.

Building the Team: Creating a Positive Environment at Work

We spend a lot of our time engaged in work. For many of us, our work includes regular, perhaps daily, interactions with co-workers. Relationships form with the people who we work with and who we see many days of the week. These relationships can make the work environment positive and productive or, to the contrary, negative and even destructive. Good managers encourage good relationships at work, in most situations. The supportive relationships can assist the work of the organization to move forward. As people get to “know” one another, deeper understanding and tolerance can grow which can lead to better professional relationships and enhanced productivity. Building a team in your work group or, within your immediate organization, allows people to connect in positive supportive ways. This is especially true in businesses which require communication amongst personnel to accomplish the end product or service. Technology companies, healthcare providers, most financial organizations, education, and most governmental organizations can benefit from the enhanced communication which good team building helps to create.

Team building is not a waste of time, because when it is done correctly, it saves time, increases productivity, reduces accidents and mistakes, and encourages good problem solving to overcome obstacles and time pressures. There is almost no downside to team building. It does require time to get started and to help maintain but the positive attitudes in the workforce will offer a positive return on investment. Good or great managers rely on the benefits of their efforts to build productive teams. Creating “buy-in” and the emotional connection of the key personnel will increase loyalty and productivity while reducing sabotage and increase retention. Team building can be a key ingredient for many of the most important “players.”

Consider that not all team building activities work as expected. Sometimes it can go sideways, or worse. Some planning is required and the tailoring of a team building program can have greater positive results. A good manager might want to get some assistance in developing and executing a great team building activity. Please do some research to determine the best program for you and your organization. Getting input from your team will enhance “buy-in” even before the event, so consider interactions with participants as you develop your program.

For additional coaching regarding your team building requirements or for program development consider contacting the Stress Education Center at www.dstress.com for input and support.

9 Benefits of Executive Coaching

Why executive coaching? Because study after study shows that coaching works! Executive Coaching is an effective tool for organizations and their key people in making changes in both the direction and impact of their work. It is a cost effective way to assist your key personnel to develop their skills in leadership, communication, strategic planning & implementation, focus and accountability.

The focus of the coaching relationship is on the client, on what the client wants to have happen, and on what will help them to achieve it. There is no other relationship that consistently offers this extraordinary level of support and encouragement. The coaching relationship is often described as “having your own personal navigator for the journey: someone who will help you find your way and stay on course”. Many business and professional people describe having a coach as their own “secret weapon”, someone who keeps them focused and on track toward their goals when the tendency otherwise might be to lose energy or become distracted.

How Can Executive Coaching Help You?
1. Gain clarity about and maximize your strengths.
2. Gain ongoing encouragement and accountability toward reaching your goals.
3. Reach higher levels of performance and results.
4. Become the leader you have always wanted to be.
5. Identify and align your life and work with your values.
6. Set and achieve individualized personal and professional goals.
7. Thwart your “inner critic” and other stumbling blocks which have previously sabotaged your success.
8. Develop and sustain balance between work and personal life.
9. Apply concepts from international research on positive psychology to learn how to become happier and derive more satisfaction from your life.

Excellent Areas for Executive Coaching Include:
• Maximizing performance and results at work
• Developing, and fully utilizing a strong, highly engaged staff
• Successfully modeling and managing the challenge of change
• Starting a new area of business or expanding your current business in new and innovative ways
• Becoming more organized and in control of your time and space
• Preparing for or successfully navigating a career transition
• Developing new energy and stamina by becoming healthier, losing weight and changing your lifestyle for good
• Creating more joy, and revitalizing the passion in work

Executive and Corporate Coaching is for Increasing Productivity:
• Human Resources Departments interested in hiring external coaches
• CEO’s, executives, managers and other professionals who would like a coach
• Companies looking to launch a coaching initiative
• Initiatives to prevent and/or cure burnout
• Companies wanting the support of a coach in any of the following: Strategic planning, process re-engineering; creating a compelling vision; launching and developing teams; or 360-degree reviews.

Also, this is great support for business owners and entrepreneurs who have goals and long ranged plans.

L. John Mason, Ph.D. is the author of the best selling “Guide to Stress Reduction.” Since 1977, he has offered Success & Executive Coaching and Training (using Sports Psychology.) Contact Dr. Mason to discuss your specific requirements and to receive a tailored proposal for you or your organization.

Please visit the Stress Education Center’s website at www.dstress.com for articles on Executive Stress and Performance, free blog signup, and learn about the new telecourses that are available. If you would like information or a targeted proposal for training or coaching, please contact us at (360) 593-3833. www.dstress.com

Executive Stress

Executive Stress – Why We Are More Stressed Now Than Ever Before

On his one hour commute into work, Robert, the executive vice-president for a large international bank, noticed that his stomach seemed tied up in knots. His doctor had referred him for some executive coaching to assist him in reducing symptoms of job stress. Robert was being treated for stress related high blood pressure and now he was having tests for a possible stomach ulcer. It was not uncommon for tension headaches and neck aches to develop near the end of his work day and prevent him from sleeping well at night. Sometimes he would awaken at his normal time and feel completely un-rested as he pulled himself out of bed to prepare for his day. Even on his weekends, Robert would be distracted by his fatigue, loss of concentration, and an irritated stomach.

As he began his stress management coaching, Robert had a difficult time finding the time required to practice his stress management exercises. These were provided for him on audio CD’s that he could listen to while undistracted for 20 minutes. Robert was struggling with finding 20 minutes in his heavily scheduled day. After several weeks, Robert was convinced, by his coach, that this expenditure of time would not only allow him to feel better, it would probably save him time. He began to practice these relaxation strategies and to his amazement, Robert found that the program really worked. He listened to the CD’s while being driven to work. At work, he discovered that he was better able to concentrate and to communicate with his co-workers. This allowed him to get his work completed in less time. He saved one and half hours on most days. Robert invested the “extra” time in some projects that he enjoyed but had not found the time to accomplish. This gave him greater satisfaction and a sense of control that he had not remembered feeling for a long time. In several more weeks, Robert reported fewer headaches, better sleep, and reduced stomach problems. Eventually, his blood pressure began to respond and was reduced to normal ranges with less medication. Robert was convinced that stress management improved the quality of his life and allowed him to be more productive.

Why do Executives suffer from the effects of stress?
What are the possible symptoms of stress?

We are all born with a primitive survival mechanism called the “Flight/Fight Response.” This ancient survival responses has been inherited from billions of years of evolution. 5,000 years ago, if a man was confronted by a threat, he could either run away or stand his ground and physically fight against his attacker. His body would automatically prepare for the action required to survive. His heart beat would increase, his blood pressure would go up, his breathing would become more rapid, muscles would tense to prepare for the fight or to flee, his hands would get cool and clammy, digestion and libido would be reduced, and the primitive brain would take over reducing his ability to think clearly, instead making him more reactive to his fear or anger. These “hard-wired” responses that are triggered when we are threatened. The threats today are usually not as life threatening as 5,000 years ago but our sub-conscious perceptions believe that an upset client or a poor contract negotiation are as serious as a life and death confrontation. We only have one way to respond to the stress of change. Even if the change is a positive experience our body responds in part, if not all, the “Flight/Fight Response.”

The pace of change has increased and adapting to change triggers the stress response. Even positive changes can be stressful. To prove a point about how positive change and stress can be dramatically bad for your health, I want to tell one brief story. When I was growing up, I read a newspaper account of a man who suffered from good fortune! The story read that a man had won a large sweepstakes award. He had won a fortune…. $100,000, which back in those days was a lot of money! He was so overjoyed with his good luck that he celebrated in an unfortunate way… he died of a heart attack! How many people do you know who get a new job or relationship, and wind up paying the price of this positive stress?

Now, more than ever before in history, people are overwhelmed by the stresses of life. The pace of change due to new technologies and the new information that technology generates has created overloads that we are not able to handle in appropriate ways. In the past ten years, people are developing symptoms of these new technologies. Eye strain, back strain, wrist/hand strain, neck problems, even increased body weight, and substance abuse increases can be linked to long hours in the modern work world of computers and technology.

Who in this modern world can say that our primitive response to stress, from millions of years of adaptation and survival, has been able to keep up with the accelerated pace of change during the past few decades? Have you evolved a new survival mechanism to counter the old Flight/Fight Response? Normally, evolution of these systems takes nature thousands of generations to develop. In today’s world, more people are overwhelmed by the accelerated pace of change than ever before in human history! There are always a few “genetic immunes” who make the rest of us look like “slackers” but, trust me, more of us suffer from the pace of change than there are those who seem to thrive in this 24/7 world…)

If we can not change the pace of the world around us, or the people we do business with, or the behaviors of the people we live with, or the global changes that affect us, then we can at least become aware of these stressors and avoid becoming a victim to these changes! We do have control over the way we respond to these changes.

Awareness is half the battle! Know how you respond to stress in your own unique way! Know what in your life is causing this transitional stress. Then, you must develop daily habits that effectively control the negative physical and emotional responses to stress. You can GET BACK in CONTROL! You can prevent, or at least minimize, symptoms of stress such as: headaches, backaches, neck aches, high blood pressure, panic, anxiety, many stomach problems, sexual dysfunction, possibly reduce auto-immune problems like allergies or some forms of arthritis, sleeping problems, bruxism, TMJ, and other stress related symptoms. The emotional symptoms such as: loss of concentration, withdrawal (depression), anxiety, being accident prone, memory loss, poor motivation, poor communication, poor performance, and some learning disabilities can be linked to stress and reduced, if not eliminated, by awareness and lifestyle changes. Key executive personnel can be given executive coaching and this can prevent them from becoming liabilities due to inefficiency or poor productivity. You will want to protect your valuable employees and avoid having to replace and then retrain key personnel who may be impaired or lost due to stress related symptoms. One higher level executive let his response to stress take the form of anger and had lawsuits threatened and the alienation of his team to deal with (and the liability that faced the company.)

Executive stress management programs are tailored to the specific requirements of the executive and their specific symptoms. Programs can include a combination of strategies such as: regular relaxation practices, increased physical exercise, and changes to the diet. These are the three components of a lifestyle designed to encourage health and symptom prevention. Though they require time and energy, they tend to give back health, well being, and effectiveness.

Stress management and regular relaxation can be performed in different ways. These can be selected and developed for individual preference and to fit different styles. Some executives enjoy stress management techniques that were created from Western European tradition such as Autogenic Training phrases. Other executives may respond better to styles of meditation drawn from “Eastern” traditions such as yoga. Regardless of the historical origins of the relaxation strategies they all will benefit the practitioners in similar ways. They all reduce heart rate, lower blood pressure, slow and deepen breathing, relax muscles, send warmth into the hands and feet, and increase the ability to concentrate, solve problems and enhance communication. The best results come with practice. It takes 8-12 weeks of regular daily practice for most people to get the maximum benefits. For myself, I found that after 12 weeks of regular practice with Autogenic Training (20 minutes per day) that I required one and half hours less sleep at night. I was better rested and could focus on tasks better, allowing me to get more accomplished in the same amount of time at work! This is not uncommon.

Regular physical activity not only helps with the health of the heart and can burn calories for weight loss but it also can assist you in by releasing stored muscle tensions. This muscle tension can cause many problems from fatigue, loss of focus, poor sleep, to muscles spasms that create headaches, and neck and back aches. By working these muscles, they can relax better after the exercise period. Many mental health professional also know that regular exercise can help to minimize or prevent depression.

Diet and nutrition can effect your health and well being. There are many different philosophies on eating for the best health. In busy times, business people need to eat well to maintain their highest levels of performance. Eating as close to “natural” is recommended. Fast foods and highly processed convenience foods are not the best for long-term health and well being. Food additives (colors and preservatives) can cause bad reactions. American eat too quickly and this unfortunate habit is spreading worldwide. Drinking alcoholic beverages for relaxation can easily move to excess and can then stress certain systems in the body. One glass of wine is probably better than no stress management, but becoming dependent on drinking wine, beer, or distilled spirits is not a good strategy for stress management.

Regarding diet and nutrition, executives who find themselves suffering from the symptoms of stress should consider reducing, if not eliminating, caffeine from their diets. Caffeine acts as a stimulant and can increase symptoms of stress. Caffeine can negatively impact your sleeping patterns and reduce your productivity on future days. With the increase of coffee and expresso shops in the past 15 years, we have noticed an increase in symptoms of stress. Caffeine is found in coffees, black teas, chocolate, sodas (most colas and some caffeine enhanced beverages), and some other products. (Please read the packaging labels.) This can be a very difficult habit to change. If you want to eliminate caffeine, and you are a heavy user, please slowly reduce your consumption by gradually replacing your caffeinated products with non-caffeinated products. I have worked with people who have eliminated their headaches, muscle pains, sleeping problems, stomach dis-stress, and even high blood pressure problems by minimizing their use of caffeine.

Though stress from the pace of change is unavoidable, you can avoid becoming a victim. By taking the time necessary for these preventive activities, you will save time and enhance your performance.

Since 1978, the Stress Education Center has provided consulting and training services for individuals and organizations. The books, tapes, training seminars, online courses, and executive coaching have assisted thousands of motivated business people to improve their performance and enhance the quality of their lives.

For additional information on retention or copies of the executive summaries on Hiring Winners or Keys to Retention based on information gathered from executive interviews, contact L. John Mason, Ph.D. at the Stress Education Center – Dstress.com (360) 593-3833 or mason@dstress.com

As an Executive Coach, consultant, and trainer, John works with executive management teams to leverage their strengths and create superior performance.

L. John Mason, Ph.D. is the author of the best selling “Guide to Stress Reduction.” Since 1977, he has offered Executive Coaching and Training.

Please visit the Stress Education Center’s website at Stress, Stress Management, Coaching, and Training for articles, free blog signup, and learn about the new telecourses that are available. If you would like information or a targeted proposal for training or coaching, please contact us at (360) 593-3833.

Toxic Managers an Executive Briefing

Have you ever had a boss or manager who seemed to destroy the spirit of your organization? For whatever reason, their management or leadership style is noxious enough to make their personnel go from productive caring people to people who wish to sabotage the organization. Sometimes these managers are placed in their positions by executives who wish to “shake things up” in a certain department and this can turn out to backfire on them.

When toxic managers work their destructive “magic” on an organization, good, experience people leave. In the short term this may look good because it can reduce expenses, but if you lose good people, and the people who are left are passive aggressive, or more directly focused sabotage, then the organization turns unproductive and ultimately unprofitable. This destruction can be blamed on the “line” staff as an excuse, saying that “THEY” did not cope with change. But the real responsibility lies with the executive who placed the toxic manager in their new position. These executives are rarely held responsible for their bad decisions.

This is not an innocent mistake! It is a calculated escalation of bad judgment, laziness, and fear driven thinking that the incompetent executive rains down upon the department, and the organization. If they did their jobs correctly, they would have had better leaders/managers in position giving the proper training or support in the first place. So the executive is the real saboteur and yet can often sidestep the mess that they have created.

Executives need to be held accountable. They need effective coaching, mentorship, leadership, and support. You know this sounds like advice that politicians, business, government, healthcare, military, and education leadership could all benefit from practicing. Sometimes, poor leadership does not know when to ask for coaching or support. Sometimes their egos just get in the way. Whatever their excuse for bad leadership, they are responsible for the reduced productivity and poor performance of their organization.

Know your people. Do not let toxic managers subvert your organization’s work and productivity. Take responsibility and do the difficult work of finding the “right” people to manage and then let them take credit for their good work. (You can not know your people if you do not know yourself!)

Being a great manager or leader does not usually come without support, coaching, and mentoring. If you or your organization can benefit from executive coaching consider contacting the Stress Education Center at www.dstress.com for an interview that can lead to a proposal that can lead to your success.

Change Happens: Change & Transition Management

Life change is unavoidable. The pace of change has increased to a record rate with the latest innovations and information technologies. Our body’s primitive response mechanism has not been able to keep pace and we are living with “overwhelm” as a daily companion. We do not have time to adapt at a genetic level, so we must learn to use behavioral adaptations to survive and thrive.

Each of us is a unique person with our unique habitual response to stress. Some of us respond to stress with anger, frustration, rage, or fear. Some of us get “uptight” and hold tension in our jaws, necks, shoulders, backs, or legs. Some of us want to run away as a response. Sometimes we tighten our stomachs, hold our breath, feel our heart racing, our blood pressure may rise, or our hands and feet may get cold. Sometimes we withdraw as if we could hide from the dangers of newness of our transitions.

When we do not have any “control” over the transition and it is an “important” issue, then our stress levels increase. Our body responds, in the only way that it can, as if we were in a life or death situation. We must learn that in life’s interactions, the only thing that we can control is our response to the event. If this situation is important to us, it is best if we can have some input in the change process. We must understand our role and importance of our contribution to the larger picture. And finally, we must be meticulous with our self-care.

If stress comes from an unclear picture of what the transition entails and what our role in this transition will be, then we can respond with fear and resistance which can hurt the project and often our credibility. Communication with higher ups, peers, and the personnel we must manage is critical. Make sure everyone really understands their value, their role, and their contribution to the success of the project. Honesty is essential. Open conversations about the fears of the new or the grieving of the things that have had to change to make way for the new policy or procedure. Dealing with these issues will enroll the participants more successfully.

In a perfect world, there would be time to honor all of these necessary steps for positive transitions, but often the reality is less complete. We must develop strong, uncompromising habits for personal survival and self-care. This might include non-negotiable time for exercise and stress management practice. It would include patterns during stressful transitions where there is enough time for sleep/rest and proper nutrition. Simplify your expectations and distractions. It may not be the best time to take on new projects that would add to the stress like: remodeling the house, moving, new relationships, or large family or social commitments. In other words, use your best common sense and do not over do non-essential activities.

Consider using the following checklist of eight tools for managing major transitions more gracefully.
Tips for Surviving Change

1. Self-Care Daily! See and Use the suggestions from the Ten Timely Tips article (at “articles page” of www.dstress.com.) Self-care is the single most important ingredient to maintaining balance as you go through transitions and change. Proper diet, exercise, and regular relaxations will allow you to be more productive with a higher quality of life!

2. Communicate. Keep yourself from falling into the pitfalls of life by giving and getting feedback about every major concern (change/transition) you are dealing with. Remember, listening is the most important part of communicating. Ask for clarification, so you can make good decisions.

3. Planning… Be Prepared. A productive journey through life’s transitions can not occur gracefully without a plan. Long range goals can keep short-term setbacks from defeating you in major ways. Focus on your long term goals regularly to keep you focused and moving ahead. Plan in every area of life: Finance, self-care, education, relationship, emotional growth, creativity/aesthetic, and spiritual development.

4. Develop Positive Support Mechanisms. If you want to survive, in good health, you need to have proper feedback and support. The “Family” is not always the best place. Friends and professional counselors can sometimes be the best venue for honesty and appropriate support.

5. Develop Positive Rewards. Small and large rewards along your way help make motivation easier, especially with large, long-term goals. A real heartfelt pat on your own back with achieving a reward makes the difficulties easier to bear.

6. Use and Develop Your Humor! Positive Attitudes Really Help! Difficulties, when viewed as opportunities for growth and proving your abilities, are less harmful. But do not bury your anger, fear or sadness.

7. Deal with the Dilemma of Diversity! Every change throws you into a position of dealing with new people, teams, attitudes, emotional “stretches” and more new obstacles. Learning acceptance (through self-care) can help you to make the necessary adjustments and get along faster toward productivity and higher performance. There will always be a contrary attitude around, accept that other opinions exist and you are entitled to your own.

8. Maintain Balance in Your Life! Prioritize, acknowledge, celebrate, and follow through on every area of life, including your emotional and spiritual needs.

© L. John Mason, Ph.D. Stress Education Center and Dstress.com

L. John Mason, Ph.D. is the author of the best selling “Guide to Stress Reduction.” Since 1977, he has offered Executive Coaching and Training.

Please visit the Stress Education Center’s website at http://www.dstress.com for articles, free blog, and learn about the new courses that are available. If you would like information or a targeted proposal for training or coaching, please contact us at (360) 593-3833.

Social Skills: Are They Necessary?

Social skills: are they necessary to get along in the society?

Are social skills really necessary in present-day society? Has the use of technology reduced our ability to function socially and to communicate effectively? How do you develop good social skills and use them most effectively?

I am sure that you have experienced people in this world who seem to lack even the most basic of social skills. They are socially awkward and they are lacking in interpersonal communication skills. There are many people in this world who march through the world as if they are the “bull in the china shop,” he socially. These people do not seem to recognize that other people exist and must function in the same world, or in the same space, as they do.

In social relationships, these people may seem awkward and difficult to communicate with. They may seem insensitive and sometimes disruptive. They do not seem to understand basic social interactions and so they seem to blunder through social experiences in often entertaining ways. (It is entertaining only if you have the right attitude and can identify the shortcomings of these people. When you are not in the right mood, these behaviors may be very irritating and annoying. And the sad thing is, that these people do not even realize that they have been annoying or that their behaviors have been lacking in good social skill.

In business, the lack of interpersonal social skills can be a real detriment to success and to long-term positive business relationships. There are many job descriptions where the lack of social skills is more accepted and perhaps even valued, however, it can create very difficult and awkward in situations in the higher functioning business activities. In social and business situations, you are often, but not always, given one chance to make a good impression and can be forgiven for a single social faux pas. Repeated social awkwardness can label you as unworthy for long-term business relationships. Depending on the business situation, there are behaviors, vocabulary, dress codes, and presentation skills that can either support or deter business relationships. If you do not know the appropriate behaviors, your blunders may really get in your way.

But where do you learn good social skills that can help you in interpersonal relationships and business situations? Many children, very early in their lives, learn by watching and interacting with the people in their lives. If their parents do not have social skills or if they are left too long with their young peers, they may find it difficult to get along in school, business, and interpersonal relationships. It can often be embarrassing and from this embarrassment a person can either choose the path towards greater self-awareness and development of social skills or they can continue to isolate themselves. All of us have had our socially awkward moments, but most of us who have gained success, have learned from our mistakes or awkwardness and have developed better interpersonal skills and effective ways of communicating and leading other people. There are even some leadership programs such as Toastmasters where people can develop better communication and leadership abilities. People who refuse to develop these skills can still be successful but may have a more difficult path to follow.

With the use of technologies, more young people do not have face-to-face contact and the opportunities to develop good verbal and nonverbal communication skills. This may cause social awkwardness in school, in business, and in developing important interpersonal relationships. Sometimes we have to quit text messaging and actually sit eyeball to eyeball with another person to learn the skills of both verbal and nonverbal communication. An important consideration is that we learn to trust our gut feelings in social situations and learn to read the people that we are interacting with. Again, there can be many times when we make mistakes and come across as “communication challenged.” We must learn from these important experiences.

Sometimes we need to find a mentor or a coach who can help us develop our own personal insights, awareness, and interpersonal skills. Since these skills are not always taught in school, even in college, we must honor the importance of these experiences and abilities and pursue them to be able to achieve our highest levels of success. I challenge you to find the best situations and mentors so that you can develop these social skills and find the success that you deserve. (Organizations like Toastmasters may be a good place to start.)

Please send any comments or questions to the Stress Education Center regarding these blogs. Please take good care of yourself.