Tag Archives: fear

Fanning the Flames of “Media Created” Anxiety

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A Break From Unnecessary Drama

Do you ever feel caught up in the “Media” frenzy when disasters strike? Do stories regarding dramatic weather, or planes landing in the Hudson River, or banking scandals, or babies born by “in vitro fertilization,” or even celebrities faux pas ever seem blown out of proportion by “Hype?” We news consumers are often bombarded by the media as they attempt to gain, and then hold, our attention…

Tips for gaining control of your life…
The news media is more than a source for information and current events. It has become a “roller coaster ride” of drama and self-aggrandizement. We consumers of these presentations are swept up and our visceral anxiety responses are fanned into a frenzy. But why are swept up in this media blitz of emotion?

Since the dawning of the “Information Age” in the 1970’s, we have been steadily drawn into an escalating 24/7 need for worldwide news and the media has provided us with anxiety producing excitement from every corner of the world. Technology allows this instant communication and seems to encourage our “need to know” mentality. We “need to know” because we have a very primitive survival mechanism that stimulates our external focus on any threats, even perceived threats that may exist thousands of miles away, so our unconscious minds can protect us by preparing to fight or to flee from “danger.” When the Flight/Fight Response is triggered, our reactive, survival mechanisms take priority. We can react with “knee jerk” habitual patterns that are unique to our learned responses, but are born from the survival reaction. One major reaction that occurs for many people under threat is a reduced ability to creatively problem solve and communicate effectively. We react and often do not really think things through. When this occurs, mistakes can be made. Accidents can happen. People or projects can get hurt. Relationships can be harmed. Our world can suffer by becoming a victim to poor rational thought in cases of fear or media driven anxiety. It is an extra “heaping, helping” of annoying distractions that take us away from self-care, focus on priorities, and creative pursuits that promote productivity and well-being.

Just before 9/11/2001 our news media changed. Do you remember? About 3 months prior to the terrorist attacks on New York, Washington, DC, and Pennsylvania, the television news media upgraded their reporting to include, not just a “talking head” (reporter) giving us the “news” but also text messages flying by on the bottom of the screen, and often a graphic on the left of the “talking head.” Now we have to deal with 3 sources of information simultaneously. This multi-tasking creates added frenetic anxiety in coping with this increased input. Have humans evolved to keep pace with this new use of technology? When we are threatened, we have a response that NEEDS to know what is going on around us so that we can take action and survive any threat. We are often overwhelmed. We have learned to cope by becoming unconscious regarding this media craziness. The media fights to keep our attention. The media has evolved their approach to sensationalize their coverage, to yell at us even louder, with more graphic events that “demand” our attention. Even the weather news whips us with “STORM” coverage that makes weather events major news, even when it occurs hundreds of miles away!

To combat this media blitz on our senses we must do three things. First, we must become aware that we can become victims to sensationalism that may not necessarily be an immediate threat, and filter the news so that we can respond more appropriately. Secondly, as my friend Rodger Ruge suggests, we should consider a media “Fast,” where we reduce and limit the amount of media news that we subject ourselves to. For many of us, turning off the news, especially before bedtime, would be a very good option. The third necessary step is to practice self-care and strengthen our emotional foundations by eating better, avoiding caffeine, getting regular exercise, and practicing daily relaxation.

Awareness of the media frenzy can help protect us and our children from the “overwhelm.” Since the mid 1980’s, we have been deluged by new technologies that force us to react to news and information that is swirling around us. We have experienced: pagers, fax machines, cable TV with 500 channels, Cell phones, text messaging, e-mail, internet information, changes in media coverage of world “disasters,” “robo-calls” at dinner time, and huge expectations that we are plugged in 24/7 and can respond instantaneously even when we are driving our cars…. This is crazy making! Some people can handle this gracefully, in fact, some people can thrive in this environment. But most of us are just victims to our technology and can benefit from setting some limits on the ways that we use, and react to, our technologies… We need to evolve and to create survival strategies that meet our unique, individual requirements.

Please be smart and figure out how to “not become a VICTIM” to the media and our newest technologies!

When we see natural disasters on the TV, we think that we filter the visceral effects on our survival systems, but our unconscious often reacts to the possible threats that are perceive through our visual and auditory senses. When we witness “coverage” of war zones, murders, attacks, rapes, fires, or vehicular accidents, we may believe that this does not affect us at a “conscious level,” but we are still triggering the flight/fight response in some systems at an unconscious level. Have you ever noticed your heart race or your gut tighten when confronted by news or movies? Does your neck, jaw, or back react to accidents or disasters that you witness in person or on TV? Do thoughts of “media images” ever pop into your conscious mind as you try to sleep? We are bombarded by negative media attacks almost everyday.

Do media pundits ever whip you up with their “news coverage” or editorials so that anger or fear seem to rise to the surface of you or your loved ones? This can be emotionally and physically hard on our systems…. Be aware and do not get caught up in the media circus, if at all possible.

Final note. Many people are studying and applying the principles of the “Law of Attraction” believing that goal setting and positive attitudes toward achieving these goals is essential to success. World class competitive athletes have been using these “Sports Psychology” techniques in their training regimen for decades to achieve advantages in mental preparation in their events. When we get caught in the sensationalized, negative reporting by the various media we are sapped of our positive thoughts and energy. We lose our focus on attracting success and positive outcomes. In fact, we can be overwhelmed by negativity. This can strip you of your ability to problem solve in positive and creative ways. Negative thoughts can attract negative outcomes, mistakes, and ill health. Avoiding negativity (and negative thoughts) can be a path to better health and lead to positive outcomes. “Dwell in the Light” (Choose “Joy”) and when you feel overwhelmed, consider turning off the negative newscasts and immerse yourself in a book or audio program, or a video that will inspire you with positive; thoughts, actions, and emotions.

L. John Mason, Ph.D. is the country’s leading stress management expert and the author of the best selling “Guide to Stress Reduction.” Since 1977, he has offered Success & Executive Coaching and Training.

Please visit the Stress Education Center’s website www.dstress.com. If you would like information or a targeted proposal for training or coaching, please contact us at (360) 593-3833.

Women and Stress In the Modern World

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Need for Stress Management for Women

I believe that everyone is experiencing higher levels of stress in the “Information Age.” The pace of change has accelerated to the point where we are forced to confront more changes and faster paced changes in this day and age, than at any time in the past. Just the pace of development of new information has many of us just spinning to keep up. I remember getting my first new personal business computer in 1989. The hardware and software, though getting old, were still plenty functional for 3 years. I bought a new computer two months ago and I have had to “upgrade the software several times since then and the hardware was “old” when I was taking the machine out of the box.

Since the 1960’s, the pace has increased and roles have changed. There are more women in the work force (with jobs outside of the home/farm.) In fact, in many parts of the country/world, most families require more than one person in the work force just to meet the daily expenses of living. In the early part of this working revolution, there was an assumption by many companies that men should receive more money (higher pay for the same job) because they were the “bread winners” for the family. This has not changed in many parts of this world. There were also many limitations imposed for women in the level of their career developments. Though these attitudes are changing (in many parts of the world), there are still areas that have not been completely addressed. For example, how many working women come home from work with the old expectations that they are responsible for the “homemaking” duties like: dinner preparation, cleaning, shopping, and childcare. Men are gradually, though often grudgingly, taking on their share of many of these tasks (except where the cultural or religious beliefs discourage this evolution.)

Women have special stress management requirements and considerations. Women are often taught (most unconsciously by their families or communities) to not complain about the two careers that they assume, working outside the home and also as the center of home activities. Women need to take care of themselves better, more so now than ever before. They must be better role models to their peers and children in the skills that are needed for self-preservation and improved quality of their lives.

Today, women need to get regular exercise, eat better, and take time for relaxation. Everyone needs to make time for self-care that can also include continuing education, spiritual development, positive relationships, and financial and career planning. The challenge is to find the time and the “support” necessary to make this happen. I know that without this self-care, you are left with a “burned-out,” unhappy, and unhealthy person who the family and the greater world will find, in the long-run will not be able to make the positive contributions that would be ideal. We need to support each other more now ever before. We need to encourage greater health and happiness for all women.

Some men believe that playing aggressive games like football or racquetball are relaxing, and most of the time they are wrong, but women also have their misconceptions about what is relaxing. Women tend to get together with friends or family for meals out, shopping, even “pampering.” Sometimes these activities are not so ideal or even relaxing. Every woman is an individual with her own requirements and needs. Spending money, shopping in crowds, binging on foods (desserts,) even breathing fumes from getting your nails done are not always the most healthy choices. If you do not know what is really “right” for you (and your body) then consider getting some lifestyle coaching and test the options until you “know” what is best for you and what really works. The investment in time and money will save you time and energy in the long run and definitely improve your quality of life. Also, remember that close relationships are important and can be important for stress management. However, healthy relationships start with “healthy” partners/friends and “needy”/demanding friends are not always helpful for personal stress management. (Make good choices where you spend your time and energy…)

Along the way, do not forget to take good care of yourself! Be present and enjoy everyday. Enjoy time with your family and good friends. Find time for gratitude!
Good Health!

L. John Mason, Ph.D. is the author of the best selling “Guide to Stress Reduction.” Since 1977, he has offered Executive Coaching and Training through the Stress Education Center at www.dstress.com.

Being Present: Key to Mindfulness

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Have you ever suffered from anxiety, fear, or major stress? If so, then the chances are good that the fear or anxiety were born out of an experience from the past, as a learned response, or from fears of some future unknown or uncontrollable event. Throughout our lives we suffer great or small traumas and our body learns to respond to similar scenarios as if we were having PTSD (post traumatic stress disorder) reactions. In deed, we may have mini-PTSD responses to fearful or difficult events even if these past events were not life threatening. Most importantly, if we ruminate on past events then we are not totally “present” in our bodies, in present time. Our bodies will then attempt to make us “present” by dragging us back into the present moment with an irritating, if not worse, symptom like an anxiety attack. This symptom is not necessarily the enemy, but it is a warning sign that we are not paying attention to our bodies, in the present moment.

Fear of the unknown or the uncertainty of what can happen in the future will also trigger a symptom of fear or anxiety. Since we can not predict the future with 100% accuracy, our flight-fight response can be triggered and physical or emotional symptoms can be exacerbated. When we lose track of the present moment, our body can force us to consider the present in rude ways.

Conversely, at the heart of every stress or anxiety management technique are simple activities designed to bring us back into our bodies in the present moment and in a “positive way.” One strong example is the request to take a deep slow breath and to feel the cool air as you inhale and the warm breath as you exhale. This simple, but powerful, request asks that you release thoughts regarding the past or expectations of the future and to feel the subtle difference of a slow inhale and exhale. This act of Mindfulness can back you away from your fear or anxiety especially when this has been rehearsed enough to become a habituated pattern.

Being Present or practicing Mindfulness is easier said than done, but the concept is not difficult to understand and with practice not too difficult to learn. Being prepared to “let go” of fear, anxiety, or traumatic thoughts can be very useful and can succeed when the skill of “Being Present” has become a positive habit.

Other techniques for mindfulness would include feeling: muscles relaxing, heart rate slowing, hands and feet warming, stomach tension releasing, and sensations of slowing down of distracting thoughts. Techniques which can lead to this state of mind and body, when practiced, include: Meditations, Autogenic Training, Progressive Relaxations, Visualizations/Imagery, forms of Self-Hypnosis, Breathing techniques, Yoga/Stretching, biofeedback training, and other types of focusing and observations. The secret is to find the one that works best for you, master it, and then use it preventively on a regular basis.

Information at the Stress Education Center’s website wwww.dstress.com may prove helpful to you.

Anxiety & Aging the Dilemma for Baby Boomers

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I admit it. I am an aging Baby Boomer. I accept than I am aging and that I am not in my 20’s, nor 30’s, even my 40’s or 50’s. I am past 60 and more than beginning to show my age. Physically, I mean. Mentally, emotionally, and spiritually I am still a puppy BUT… If you are a Baby Boomer, you know where I am going with this.

My hair is not the same color as it was in my 20’s. Nor is there as much hair as there was in those photos of me with shoulder length locks and the full dark beard that I recently posted on Facebook. Believe it or not, I weigh more than I did when I was in my early 20s. In my early 50s, I took to wearing reading glasses and now my bifocals are my constant companion. Even my hearing has been impacted by the time, activities, and the years since my youth. My doctor reminds me that I need certain regular unspeakable tests as a more than I would want, course of my annual physicals. Though I manage my stress and anxiety fairly well through regular relaxation, meditation, and exercise, I find the anxiety of aging creeping closer to the surface. The situation is not unique just to me.

I don’t have the youthful energy that I once had nor the ability to focus and concentrate. It seems to take me longer to learn certain tasks and yet I do not want to give up on learning new things. I am not sure whether I am just frustrated by the aging process or whether there is some deeper levels of anxiety and fears that I or someone like me, may need to address. For most of my life, I have a pattern of being oppositional and not truly fitting in with the age that has been prescribed for me. I still feel youthful, excited, and passionate about life and yet I don’t seem to have quite as much energy. So as I struggle with the current reality I know that I am not alone and that there are many people who are dealing with the same situation and would like to find a forum for us all to work together and to support each other as we deal with the consequences of aging.

I do not claim to have a magic diet or exercise program that can eliminate the impact of aging. I would like to be able to offer a process where each of us can minimize the impact of the anxiety of aging. There are people who struggle a great deal more than me with the discovery of wrinkles, lack of skin tone, the widening of the waistline, the reduction of hair, or even the loss of key body parts like teeth. I have been blessed with a relatively healthy body and yet I still feel the effects of the aging process as I celebrate my mid-60s. This may not be true for everyone, but I do not wish to go back and be a teenager or someone in my 20s again. I simply wish that my body did not behave as if it were a large sack of stones that I must drag around at certain times.

For me a passive life of sitting still does not resonate. I like to be active and energized by new and exciting things. I like to tell my stories of times past when I hiked over mountain passes far above timberline and yet most days I do not feel I have the energy to trudge up those trails the way I did in my 20s and 30s and 40s. Truth be known, I can still do many of the things that I tell stories about but in this day and age I would do them more slowly and probably less gracefully. Again, I do not find my situation unique to me and I would like to be a voice for many of us baby boomers who can still not believe that the insidious aging process offers us “better days”.

Perhaps what is needed is a new perspective and a new way of looking at my now worn life. People tell me that I should focus on the positive like what I can do and what my body is able to perform. And yet there are times when any limitation makes me boil. I also admit that I am far from being a patient person. I’ve said for years that there will be a time later in life when I engage in accepting the process of being patient. I have not found that time in life as of yet. I’m not jealous of people who have their youth or of people who are in better shape than I, I am only envious of my memories of what I once took for granted and now find difficult if not impossible to do.

My ranting in this blog is designed to be a point of discussion. I would like to build a process where there can be physical control of fear and anxiety and the wherewithal to find greater emotional acceptance to live with the challenges that we all must face. From using the techniques that I have taught for 40 years in stress management and from sports psychology, I know that there are ways that we can minimize the impact of the aging process at least on our mind and our spirit. If you have an interest in developing your own skills for dealing with the aging process please contribute to this blog with comments and continue to follow your passion and be a role model for all of us.

Thank you for your time and consideration. Blessings to you and all of us baby boomers.

Behavioral Techniques for Controlling Panic and Anxiety

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Symptoms of panic and anxiety can be confused with life threatening physical disorders! Please consult your physician to determine the source of your symptoms.

This is an update of specific things you can do to control the symptoms of panic and anxiety attacks. These devastating occurrences can negatively affect your day to day quality of life. But this is not news for anyone suffering from this terrible disorder. Millions of people live in fear of these “attacks.” Major transitions, trauma, and stress can lead to feelings of little or no control over one’s life! This can affect people in major ways.

A scary symptom which can develop is called Panic (or Panic Attack.”) A panic episode can come on suddenly or can awaken you from your sleep with a nasty feeling of apprehension. Some people believe that they are having a heart attack because often there is chest pain, a shortness of breath, neck or arm pain, major stomach upset, an adrenaline rush, lightheadedness, dizziness, and other unpleasant feelings of fear and apprehension. These feelings can be triggered by specific events such as: driving (getting stuck in traffic), shopping, waiting in lines at stores, banks, post offices, etc, feeling trapped in church/movies/classes, traveling distances from home (especially flying, etc.), making a presentation in front of a group of people (drawing attention toward yourself), doing new or unfamiliar activities, meeting new people, basically, doing anything new or seemingly stressful where you may fear “LOSING CONTROL.” Loss of control is the main feature that makes this so frightening for the people who suffer from panic and anxiety. We may not know a panic sufferer by looking at him or her because they can maintain such good control that unless we were to look very carefully we might not notice the nervousness below the surface.

Heart problems, chest pain, and respiratory difficulties (hyperventilation and dizziness are common symptoms of panic/anxiety attacks) should be carefully examined by your physician! If no heart related problem exists, but you are still in great fear of these occurrences of panic then the following behavioral program, with practice, will greatly aid you in preventing or at least minimizing the episodes of panic. Also, remember that exciting/positive actions or events can raise your heart rate. This excitement is not bad or life threatening, but you fear of the physical symptoms of excitement can really hamper your enjoyment of life!

The keys to controlling panic and anxiety are:
• Breathe slowly/diaphragmatically
• Remain in the present… in your body, in a positive way
• Positive self-talk… not negative ruminations
• Avoid caffeine and stimulants
• Regular aerobic exercise
• Regular deep relaxation with Biofeedback Temperature monitoring
• Use relaxation tapes/CD’s regularly!
• Learn to warm your hands and feet
• Get support in confronting and then desensitizing yourself to fears/phobias
• Taper your anti-anxiety medication after you have mastered the relaxation-biofeedback

1. Learn to breathe diaphragmatically
Place a hand over your upper abdomen
Push it OUT as you inhale
Let in move IN as you exhale
Let your chest, shoulder, neck, and back relax as you breathe.
Only on a very deep breath should these parts move in the breath.
This may be the most important Panic Control Technique you can learn!

2. Use any of the Stress Management CDs, especially, Stress Management for Controlling Panic and Anxiety (From www.dstress.com products), 1-3 times per day for 8-12 weeks.

After achieving a level of controlled deep relaxation, repeat suggestions of “control,” especially control of slow, regular breathing and slow regular heart rate. Suggestions of “letting go” to help achieve hand and foot warming, along with any visualizations that can encourage this increase of peripheral blood flow, would be very useful, as well.

Use some sort of temperature training biofeedback device on your hands to learn how to warm your hands with relaxation. When you can consistently get above 90 degrees Fahrenheit (93-95 degrees is ideal) then you can begin to master warming your feet to 90 degrees.

When you can “let go” by relaxing and warming your hands and feet, you will be able to control if not prevent your panic episodes. Then you must develop the confidence in your control so the fear of panic will not control your life.

3. Regular exercise will help you to work off the effects of life’s stresses
3-5 times per week of regular exercise that can elevate your heart rate for 15-45 minutes would be best. Check with your doctor before beginning an exercise program if you have been inactive for a long while. Even though elevating your heart rate can be a little scary, the release of tensions and the strengthening of your cardiovascular system will have great benefits.

4. Eat regular meals.
Low fat and complex carbohydrates are better than fast foods with lots of sugar. AVOID CAFFEINE and other stimulants. Caffeine is found in coffee, black teas, cola drinks, chocolate, some over-the-counter pain medications, and other foods/drugs. Read labels. Eating as closely as you can to natural foods (lots of: fruits, vegetables, whole grains, etc.) will benefit any one.

5. Practice positive self-talk.
Do not let your fears escalate into you losing control of your body and your mind. By breathing slowly and staying in your body, in present time, you avoid falling into the negative pattern of fear and panic.

6. Get support from your friends, doctor, and a therapist if necessary.

Check your area for panic/anxiety support or treatment groups! Regular use of anti-anxiety medications may be better than just taking your prescription only after the panic has begun. Reduce your medication in a supervised way after you have mastered the relaxation/biofeedback control techniques.

Remember you can get back in control of your body and your life! You must make this a priority so you can avoid being a victim to this set of scary symptoms.

Panic/anxiety is not always your enemy. This reaction is designed to protect you and may teach you something about the stresses and transitions you are going through. Denial of these challenges only creates a more stubborn set of symptoms that can be more debilitating.

Other Good books that can help you:
David Barlow, Ph.D. and Jerome Cerny, Psychological Treatment of Panic, Guilford Press, New York. 1988.
Susan Lark, MD, Anxiety & Stress: A Self-Help Program, Westchester Publishing Company, Los Altos, CA. 1993.

For more information regarding the Stress Education Center Panic/Anxiety Control Program visit the website at www.dstress.com or call 360-593-3833.

Controlling Anxiety: Techniques That Can Help

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Anxiety can stop you in your tracks. The physical and emotional sensations of anxiety and fear grab your energy, your attention, and rob you of the quality of life you deserve. Anxiety can manifest physically in many ways including: chest pain, racing heart/pulse, upset stomach (poor digestion,) rapid breathing, increased blood pressure, sweating, cold hands and feet, neck/back pain, loss of concentration, feelings of extreme fear and possibly thoughts of heart problems. Prolonged anxiety and fear can lead to depression, loss of energy, and desperation that you may want to “escape.” People “escape” by self-medicating with alcohol, medications, drugs, food, and other possibly risky behaviors. (Many people who have substance abuse challenges are suffering from under controlled anxiety which can lead to abuse and dependence on medications or illegal substances.)

Feeling “out of control” is a common description of the physical and emotional state of anxiety. Getting back in control of body and mind is the desired result. People who have the motivation to get back in control can benefit from some basic information and the willingness to do some work to create awareness regarding the personal manifestations of anxiety and then learning the ways to control it to minimize, if not eliminate, the anxiety.

Awareness is half the battle. If you are aware of the the way your body responds when you start to experience anxiety and how your body’s “flight/fight response” generates this habituated pattern will be a huge start. Reading articles about the “flight/Fight response” (also known as the physiology of stress) will show you how your primitive survival mechanisms can get out of control in your response to life’s stressors so triggering the anxiety response. Every one of the physical and emotional manifestations can be reduced and controlled, but fear can intensify these sensations for the suffers of anxiety. Medications for anxiety are designed to reverse these physical symptoms but do not offer good tools for prevention or for a sense of personal control over these complaints. You can beat this!

The second part of the anxiety control program is to learn how to physically and emotionally relax leading to personal control over the anxiety response. This requires dedication and practice. Most people will require 8-12 weeks of regular daily practice to begin to turn the corner on the habituated fears and physical symptoms of anxiety. For example, learning to go opposite the anxiety response by learning to slow your heart rate and to warm your hands/feet (by improving blood flow through relaxed, dialated blood vessels) requires the focus on “letting go,” slowing your mind, and imagining the warming (or pulse) into your extremities (fingers/toes.) You can learn to do this! More information about how to do this and the technique of temperature training biofeedback can assist you and can be found on the “Articles” page at the Stress Education Center’s website www.dstress.com.

With practice and some mastery of your stress/anxiety response, the next step can include a “desensitization” to any anxiety invoking stimuli. Yes, even the fear of public speaking or flying can be reduced and controlled. For this, you may want a coach or counselor to assist you but the principles are simple, but powerful. The following through will help you to beat your anxiety and then give you back the control over your body and your life.

Contact the Stress Education Center if you want more information and coaching on how to make this personalized for your specific requirements. Please take good care of yourself. AND, remember, you can beat anxiety! I hope that you find the very best anxiety control program which matches you with the most effective anxiety control techniques. It is worth the effort!

Caregivers and Stress

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There are no easy answers. You love or care for another person and there is no way that you can “fix” the person. They may be sick or hurt or in some sort of difficult situation and no matter what you do, you can not make the “challenge” go away. You are, by some definition, a “victim.” You have “no control” over what happens or how your person of concern is going to respond to their situation. Sometimes you have to “just sit on your hands” while the situation “plays out.” I do not like being in this situation. I want to be actively doing something to help, or at least running around trying to get the healing energies flowing, but this does not always prove useful or may not have any degree of success in changing the situation.

Parents feel this way about their children as they put their kids out into the world to live and to learn the lessons of life. People feel this way when their aging parents begin to fail. Spouses will often feel this kind of helplessness when their partner has been impacted by a severe health or financial challenge. Indeed, most of us who have made it into adolescence have experienced relationships that can evoke this feeling of concern without the power or control to save, or at least help, our friend, family member, schoolmate, or co-worker. People are “caring creatures” much of the time. Our need to nurture and care are “higher functioning” activities that often set us apart from other creatures on our planet. But, though we are often born with this desire to nurture, we are not taught how to deal with stress or anxiety of caring for another person (or pet) when we can not really fix the situation.

Caring without having control can cause anxiety and can lead to depression. In my own life, as a caregiver for my wife, I have experienced the closeness that caring can bring to a relationship and yet the stress and depression that can come from a situation that does not come to a positive resolution, is very difficult to live with. As I have advised others, I practice stress and anxiety management. I get regular exercise. I try to eat in a “healthy” way. I maintain friendships that are positive and therapeutic. I keep busy and productive. BUT, I have those moments when I lie awake, with a mind that will not stop its endless chatter, filling me with worry and concern for my beloved partner. There is not much else I can do but worry, but worry is not helpful.

There are times when my consciousness will drift into a place of spiritual insight and feel the power of these lessons. Though my heart is heavy and my mind races with anxious thoughts, deep inside I touch the source of some unclear wisdom regarding the “point” and the lesson that I am struggling to learn. My only thought for you, if you find yourself in this predicament, is to calm yourself as much as possible (not an easy request) and then go deep within to bask in the light of unconditional love. Find and celebrate the lesson. In this case remember that you can not “push the river.” Sometimes we must just find the feeling and the wisdom of acceptance.

And, do not forget your need for self-care to help sustain you through this difficult lesson. Also, celebrate every moment. Try not to live in the past or in the future. As is said, “Be Here Now!”

Please take GOOD care of yourself!

10 Steps to Manage Anger in the Workplace

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1. Identify who is angry
Train your managers and employees to identify the behaviors that can signal an anger challenged co-worker and have a positive system that will report these behaviors to management for further investigation. Do not wait.

2. Identify why they are angry
Interview reporting staff to determine whether indications warrant further review. Interview subject to determine why they may be angry at work. Offer positive solutions for individual stress and anger control or refer to EAP if appropriate and available.

3. Find solutions to organizations’ culture as it pertains to anger
Do not stick your head in the sand. Tackle the possible organizational issues that may be creating the stress and anger within your organization and work to solve these challenges.

4. Train leaders to create a culture of civility
Leadership comes from the top down and must address the issues with resolve. If anger is inbred in an organization’s leaders this becomes a difficult but important concern. The costs of anger are too high, in the long run, for an organization to be most productive and long standing. Retention of key personnel becomes an issue, if the leadership creates a culture that tolerates, or encourages, anger in the work place. Legal issues will also become an issue that cuts profits and productivity.

5. Train managers to identify anger and manage teams/individuals with issues
Managers require training, support, and good leadership. Coaching or mentoring managers, especially new managers who have risen from technical backgrounds, becomes an essential ingredient for most successful organizations. This will also reduce turn-over, sabotage, and legal challenges.

6. Train employees to control their stress and anger appropriately
Give all of your employees the tools they need to manage their own individual stresses and anger. Do not assume that they will learn civility and self-management outside of work. Though this requires time, resources, and management attention, it will pay off in increased organizational productivity and employee loyalty.

7. Manage organizational stress and transition management
Learn how to manage your organizations transitions and help your executives and employees survive the stress at work. This will prevent problems and create an environment where positive performance can thrive.

8. Create an anger management program for individuals with clear goals
When someone has an identified anger management challenge, it may be a great management decision to assist your personnel with a anger management program rather than replacing these people or expecting and outside agency to fix your “problem.” Programs can be tailored for your specific requirements. Some have a 2 day seminar and individual coaching if individuals require additional support. Other organizations may have on-going, and mandatory, groups for people identified with anger challenges. External coaches or therapists are often hired for these programs so confidentiality does not become an issue in the work environment.

9. Take immediate action: Zero tolerance of anger and violence
Tolerating anger displays or violence is dangerous. It can send the wrong message and opening your organization up to harassment law suits. Leaders must be strong with this Zero Tolerance.

10. Offer ways to speak out safely about issues to prevent anger and violence (be open to creative solutions)
Create venues that allow people to be heard. Respect diversity of opinion. Create a safe way to express appropriate levels of stress and frustration. Always look to build a better environment and culture.
To implement these principles can require resolve and leadership. Many organizations require coaching and consulting to make these deep changes to their culture. The pay-off can be found in increased productivity, loyalty, and more creativity to problem solving.

L. John Mason, Ph.D. is the author of the best selling “Guide to Stress Reduction.” Since 1977, he has offered Success & Executive Coaching and Training.

Please visit the Stress Education Center’s website at Stress, Stress Management, Coaching, and Training for articles, free newsletter signup, and learn about the new telecourses that are available. If you would like information or a targeted proposal for training or coaching, please contact us at (360) 593-3833.

If you are looking to promote your training or coaching career, please investigate the Professional Stress Management Training and Certification Program for a secondary source of income or as career path.

Dealing with Angry or Anxious Clients

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Every situation is unique because the people involved are different. With that said, this blog can offer a basic introduction on strategies that may assist you when you are confronted by anxious or angry clients or customers (consumers.) The event that brought these people into confrontation with you is important to understand and needs to be worked into your solution.

For example, image that you are being confronted by an “upset” consumer who wants to acquire iodine pills to prevent thyroid cancer after a nuclear release in Japan has blown over to your region. The national government has limited the supply of these pills because the government wants the pills to go to the regions where it will be needed most, due to limitations on the supply. The media has whipped up the levels of anxiety and many people are not thinking clearly, impulsively wanting the medication that may not be needed for their specific demographic. You have access to the medication but are not allowed to release it unless your customer meets certain criteria which has been established by some far away governmental agency. What do you do in this situation where you have very little control but are on the front line for taking the “heat” for this media whipped frenzy???

It is good to start by understanding why people react the way that they do in a crisis situation. People often perceive themselves in mortal danger. Their flight-fight response is triggered by the fear created by half truths the media passes off as news. When this panicked response begins, the rational parts of our brains often “shut down” or at least, takes a reduced decision making position subservient to the more primitive part of the brain where the automatic survival mechanisms are centered. This primitive part of the brain, also called the “reptilian brain” because it is related to primitive reptilian responses from millions of years ago is more dominant in certain stressful situations when we require quick reactions to survive. The basic emotions that are expressed when we are stressed are ANGER, FEAR (anxious), Sadness, and, perhaps surprisingly, Joy! These are the 4 basic emotions and these emotions have primitive origins. So, people who are stressed often reduce their abilities to think, problem solve, and communicate, and go into a reactive mood where fear or anger are close to the surface and are demonstrated. Knowing this, you must begin to identify who is angry or fearful and why. Why are they not understanding the full picture? Probably because they do not have all the information and they can not problem solve well due to the stress/anxiety they are processing.

If you have time, the following list offers some of the best ways to handle this situation in order of how you might proceed:

1. Ask questions regarding their base of knowledge and, more importantly, their feelings (fears, anger, anxiety). What is their history of this situation? Often they are trying to protect a loved one and they feel powerless to control a difficult situation. Consider their source of news or mis-information but do not confront them about this in the early stages.

2. Calm them down. Re-state their concerns by repeating back what you have heard and ask them to correct any of YOUR mis-understandings about their specific situation. Know what you are dealing with AND show the respect of listening to their fears/concerns. Offer them ways to comfort themselves in this difficult situation.

3. Get them information about their concern so they can make an informed decision. When they ask questions, give them more information, as patiently as possible. Do not expect a “rational response.” Keep your emotions (frustration) in check, as best you can, to help defuse the panicked response. (I was reminded that in difficult situations people will “go shopping” for the “answer that they want to hear,” so consistent answers or policy descriptions will save you a lot of grief… This requires training for the people who have jobs communicating with the public.)

4. Negotiate a solution that helps to solve their emotional response. Provide time lines, as best you can. Be as honest as you can be, based on the information you have.

5. Honesty and compassion, when sincere, are 2 of your best tools. Brutal honesty, though, is not called for in a stressful situation. Good bedside manner will often get you farther, faster. Reflecting their concerns back to them in a different way will help them to feel heard and may save you time in the long run by helping to establish a positive rapport (or connection.)

6. Always, apologize to them for the situation even if you are not the cause of the problem, and if you are the cause, apologize most sincerely. People would like to feel that their response was correct, even when it is not.

7. If you have not done so already, take GOOD care of yourself. Calm down! Do not get “sucked in” to crazy emotionally driven behavior by your own lack of a solid emotional foundation.

8. If all else fails, say sincerely to yourself, “This to shall pass…” TRY to not get stuck in the “drama” (anxious feelings and reactions) because this will not do you, or anyone else, any good. When the dilemma has subsided, and you feel “out of the line of fire,” do what emergency responders do… make a bad or twisted joke about the difficult situation. This will help to take away its emotional power and can begin the process of your crisis de-briefing.

Good luck. Please take good care of yourself, preventively. Contact the Stress Education Center for coaching or organizational training to assist with managing this process at www.dstress.com.

Fear of Dying: A Major Stressor

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Fear of Death: It is an “unknown”

Are you afraid of death and dying? Are you so afraid of death that you are afraid to live? Because we are anxious about the “Unknown,” we fear death and dying even though we all must face this ultimate transition as a resolution to our lives. Death has also become the “enemy” of our youth oriented society. Aging is not accepted or tolerated by our media and by the high technology that drives our world. (But that is a topic for another article.)

Many people fear doing new or unfamiliar things because they fear, at a deeper level, the ultimate anxiety that failure to do something new “successfully” will bring on death. Strange to think or feel this way, but look around and you will see a world filled with people who are “Stuck” in their lives because they fear attempting some new direction or activity. Have you ever heard the statement, “It is not worth doing unless you can do it well?” How can you do it well unless you try something and fail, maybe many times, until you can begin to figure it out and then master it. Very few of us ever learned to ride a bicycle or to swim without making mistakes that lead to success. But people fear new relationships or career paths or travel or searching their deepest thoughts because they fear the unknown. It may be easier to take the path most traveled but it removes adventure and learning through making mistakes from our lives. The safe path is not always the “right” path. We paint ourselves into corners by fearing the alternatives.

So this dilemma leads us to an important lesson in life. How can we choose to live fully without exploring the experience of death and dying? How can we be familiar and release our fear of dying, without really dying? A question for the ages… No easy answer here, but consider doing some research. I read the book “Life After Life” by Moody and Ken Ring’s research in his books “Life at Death” and “Heading Toward Omega” where these authors explored the death and dying experience by interview survivors of a near-death experience. The accounts by these survivors were profound. By reading this research, I began to release the fears of uncertainty regarding the experience of the dying process. It may not be so scary! In fact, many people who were resuscitated, and brought back to life, claimed a feeling of disappointment when they had to return to their bodies and had to continue living. They felt that death embraced them in a sense of “unconditional love and acceptance” that they did not know in their lives. These survivors consistently repeated that this experience had “Changed their lives” by removing the fear of dying. Elisabeth Kubler-Ross was another scientist who sat with many people who were facing the ultimate transition. She wrote about having a different attitude toward death in many of her books including, “On Death and Dying.”

We must all face the experience of dying, when “our time comes.” Why not know something about this transition? Why fear the unknown and have this fear get in the way of living? I am not sure that our religions have good answers for us because often there are political or financial factors that play into the answers that our religions provide for us, but these may be a place to begin our quests. For me, many important experiences, and perhaps some answers, came from the practice of mediation and also, the group processes of sharing information with other seekers on the path.

Good luck in your search. Please take good care of yourself. Find your passion and do not fear get in the way of pursuing it.

Contact the Stress Education Center at www.dstress.com for information and support. Consider a train-the-trainer program to give you tools to others control their fear and anxiety of death and dying.